Our client located near downtown Memphis is in the manufacturing/distribution industry and is immediately seeking a Service Desk Analyst to perform basic network and server administration duties. This position is working on-site and will provide technical support to end-users, troubleshoot and resolve IT issues, and assist in maintaining network and server infrastructure in a professional manner. This opportunity offers competitive salary and benefits.
Key Responsibilities
- Provide first-level technical support to end-users via phone, email, and in-person
- Diagnose and resolve hardware, software, and network issues
- Assist with the installation, configuration, and maintenance of IT systems, including desktops, laptops, printers, and mobile devices
- Manage user accounts, permissions, and access rights in various systems
- Work with Level 2/3 teams from current MSP in regards to all firewalls at both local and remote locations.
- Work with Level 2/3 teams to assist with basic server administration tasks, such as monitoring server performance, applying updates, and managing backups
- Document and track all support requests and resolutions in the ticketing system
- Collaborate with other IT team members to ensure efficient and effective resolution of technical issues
- Provide training and support to end-users on IT systems and applications
- Participate in IT projects and initiatives as needed
- Support layer 1 and layer 2 networking for all IDF's and MDF's to all 19 x facilities
- Manage local and remote wireless access points to all 19 x facilities
- Manage local and remote wireless back haul wireless bridges for all 19 x facilities
.Qualifications
- 5+ years of experience in a service desk analyst role and network / server administration role
- Advanced knowledge of layer 1 and layer 2 networking
- Advanced knowledge of Active Directory
- Advanced knowledge of wireless access points
- Strong troubleshooting and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
Preferred Skills
- Experience with Windows OS, Windows Server OS, Office M365 Desktop applications, Exchange Online
- Experience with ticketing / service desk platforms.
- Experience with documentation platforms and their respective workflows.
- Experience with HP/Aruba switches or similar CLI based switching OS’
- Experience with troubleshooting and maintaining a series of IDF’s and MDF’s
- Familiarity with virtualization technologies, such as VMWare or Hyper-V
- Ability to troubleshoot conference rooms / meetings and their respective platforms
- Basic knowledge of cloud services, such as AWS or Azur
- Understanding of IT security best practice
Working Conditions
- This position may require occasional evening or weekend work to perform maintenance or resolve critical issues.
- The role may involve lifting and transporting IT equipment.
